Return & Refund Policy

At Marvadeck.com, all products are custom-made to your specifications, ensuring premium quality and personalized design. Please read this policy carefully before placing an order.

1. Custom Orders

  • All orders on our website are custom-made and therefore non-refundable.

  • Order Cancellation: You may request cancellation within 24 hours of placing your order. Once the design is confirmed and production has started, orders cannot be canceled.

2. Damaged or Defective Products

  • If your item arrives damaged or defective, please contact us within 7 days of receipt at support@marvadeck.com.

  • We may request photos of the product to verify the issue.

  • Once verified, we will offer a replacement or full refund, including applicable shipping costs.

3. Non-Custom Products

  • Non-custom products can be returned or refunded within 7 days of delivery.

  • Items must be unworn, unwashed, and in their original packaging.

4. Refund Process

  1. Contact us at support@marvadeck.com with your order number and reason for return.

  2. We will provide return instructions and authorization.

  3. Ship the item back using a trackable shipping method.

  4. Once we receive and inspect the item, your refund will be processed to your original payment method.

  5. Refund processing time: Typically 5-10 business days after we receive the returned item.

5. Exchanges

  • Exchanges are only available for damaged or defective products.

  • Non-custom items can be exchanged within 7 days of delivery.

  • Please contact us to receive instructions for your exchange.

6. Shipping Costs

  • Customers are responsible for return shipping costs, unless the product is damaged or defective.

  • Original shipping fees are non-refundable.

7. Contact Us

For any questions regarding returns, refunds, or exchanges:
Email: support@marvadeck.com
Website: https://www.marvadeck.com